Late payment has an immediate impact on your cash flow and makes financial planning very difficult. Chasing payment takes up valuable management resources and legal procedures can be time consuming and costly. Local and International Debt Collections management from Coface South Africa enables you to have your domestic and international overdue accounts collected by our experienced debt collection service professionals, leaving you free to continue with the more important task of growing your business.

Coface South Africa provide personalised debt collection solutions to tackle late payment. We at all times endeavor to assist you in retaining the relationship with your client. Coface South Africa have developed a reputation for ethical, fair and effective debt collection in South Africa. We tackle late payment in 94 countries globally and pride ourselves in always preserving the client / debtor relationship to ensure future trade relationships.

Local Debt collection

Defaulting accounts are handled by experienced telephone debt collectors, under the supervision of a manager dedicated to your account. Our discreet and professional debt collection team collects cash on your behalf, either in our name or yours, on a confidential basis. The procedures we follow ensure that we initiate immediate contact with the debtor within 24 hours of you handing the matter over, and the matter is closely monitored to ensure that the debtor adheres to the agreed proposal, and full progress reports are provided.

Our fee structure is based on a small file opening fee and thereafter is performance-related, resulting in the service only costing you should we be successful in collecting. Should the debtor default on a proposal or in cases where necessary, legal action for debt recovery can be undertaken.

International debt recovery service

Our policy is to ensure that your receivables are managed and pursued by experienced debt collectors who understand the local cultural and market conditions and are fluent in the customer's language. This makes the process of overseas debt collection seamless and ensures that your relationship with the debtor is not jeopardized.