At Coface South Africa we take client care very seriously as we understand that client satisfaction is essential to our success. We recognise the importance of client satisfaction and the need to deliver excellent client care, as well as continuously monitoring our performance and conducting regular reviews of our systems and procedures to refine and improve our standards of service delivery. We have a comprehensive Client Care Program to ensure we are delivering the best service possible to our clients.
We will endeavour at all times to:
- Deal with clients in a professional, efficient and courteous manner.
- Represent your best interests at all times.
- Keep you informed of progress and provide you with regular updates.
- Deal with your questions and queries promptly.
- Understand your requirements and be solution orientated.
- Ensure that matters are dealt with in a timely manner.
We welcome feedback and comments on our services. If you have any concerns, compliments or queries which you would like to raise, please direct them to the below email address.
